Frequently asked questions

Property management software built for independent landlords: import your leases with AI, keep a live rent roll, match payments against your bank feed, handle maintenance requests, and automate renewals — all in one place.

Yes — 14 days, every feature, no credit card required. Upload a lease and watch your rent roll build itself before you pay anything.

Yes — and it's free for landlords. Invite an applicant and they complete a secure TransUnion SmartMove screening (credit, criminal, and eviction history), paying the SmartMove fee ($48 for the Premium bundle) to TransUnion directly; you can also choose to pay yourself. LetsGoLandlord never sees SSNs or report data. Criminal and eviction data availability varies by state; results are provided by TransUnion SmartMove.

Yes. Drop in PDFs, Word docs, or a whole ZIP, and the AI reads each lease and builds your rent roll — rent, dates, deposits, tenants, and unit details — for you to review.

A rentable unit in your portfolio — a single-family home is 1, a duplex is 2. Plan caps are about units only, never tenants, leases, or documents.

Yes. Managers can edit everything except organization settings; viewers are read-only. Invitations go out by email from Settings.

No. Tenant-facing features — maintenance links, the tenant portal, and rental applications — are free for tenants on every plan.

Yes — and it installs straight from the browser, no app store. On Android/desktop Chrome tap Install; on iPhone use Safari's Share → Add to Home Screen. You get a home-screen icon, full-screen app, and push notifications for payments, maintenance, signatures, and renewals — landlords and tenants alike, included on every plan.

Four flat monthly tiers: Solo $15 (5 units), Growth $39 (20 units), Portfolio $99 (100 units), Scale $269 (300 units). Annual billing is 10× the monthly price — two months free. No setup fees, no contracts, and no per-payment fees.

Your account becomes read-only — you can still see and export everything, you just can't add to it until you pick a plan. We never delete your data for not paying.

Growth and up include envelopes each month (5 / 15 / 50); extra sends are $1.00 each. Solo has no included envelopes — each send is $1.50. Generating unsigned documents is free on every plan.

Upgrade instantly. Downgrades apply once your current units fit the smaller cap — we'll show you exactly what to archive first.

Card payments are processed by our payment provider. Your card number never touches our servers — we only ever see the last four digits and the expiry.

Everything is encrypted the whole way through. Traffic between you and the app travels over TLS 1.2+; your databases and uploaded files are encrypted at rest with AES-256; and bank access tokens get an extra layer of application-level AES-256-GCM encryption. Our systems follow least-privilege access, and you can add two-factor authentication to your login.

No. Every organization's data is walled off at the database level with row-level security, so a query physically cannot return another organization's records — isolation is enforced by the database itself, not just by app code.

Your data is yours. You can export your rent roll, ledgers, reports, and expenses to CSV at any time. If you cancel, your account becomes read-only and your data stays exportable for at least 12 months — and we email you before removing anything. Ask us to delete it and we remove your personal data from active systems within 30 days; encrypted backups expire on a rolling schedule shortly after.

Never. We don't sell your data and we don't use it to train AI models. When you use the lease-reading tools, the document text is sent to our AI provider over an encrypted connection solely to do the job you asked — it isn't used to train anyone's model.

Yes — open Settings → Security and enroll an authenticator app. Two-factor is optional for everyday sign-in and required before you can connect a bank account.

On encrypted, industry-standard cloud infrastructure. Data is encrypted both in transit and at rest, and access by our team follows least-privilege principles. Full detail lives in our Privacy Policy.